{"id":7478,"date":"2025-10-21T11:27:13","date_gmt":"2025-10-21T11:27:13","guid":{"rendered":"https:\/\/qiddo.be\/?page_id=7478"},"modified":"2026-10-27T10:11:59","modified_gmt":"2026-10-27T10:11:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/qiddo.be\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently asked questions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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As a rental company of baby and children's equipment, we believe it is important to inform our customers as well as possible about our products and services.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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How do I make a reservation? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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In de webshop kun je heel eenvoudig de gewenste producten kiezen per categorie of via de zoekbalk. Je kiest een huurperiode van 1 maand, 3 maanden, 6 maanden, 9 maanden of 12 maanden. Bij het afrekenen in het winkelmandje geef je aan op welk adres en wanneer de producten geleverd moeten worden als je graag thuislevering hebt met Bpost. Wil je liever z\u00e9lf je artikelen afhalen, kies dan tussen \u00e9\u00e9n van de 32 Dreambaby-winkels verspreid over heel Belgi\u00eb.\u00a0 De bestelling is definitief zodra de betaling is verwerkt en je een bevestigingsmail hebt ontvangen. Indien u hulp of een bestelling op maat wenst, helpen wij u graag verder via info(at)qiddo.be<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is the cancellation policy? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can cancel up to 48 hours after placing your order. The amount paid will then be refunded via the same payment method used to pay for the order.
If you cancel later than 48 hours, we will charge a fee of 20% of the total amount of your rented basket.
You can cancel via\u00a0info(at)qiddo.be<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Over which regions does Qiddo work? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Qiddo is actief in heel Belgi\u00eb en biedt daarnaast ook leveringen via de post in Nederland<\/strong> aan.<\/p>

Wens je een levering buiten Belgi\u00eb of Nederland? Neem dan gerust contact met ons op via info@qiddo.be<\/strong><\/a>. We bekijken graag samen de mogelijkheden en of een levering naar jouw locatie haalbaar is.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How are rental items cleaned? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We guarantee that all products are checked, cleaned and disinfected before they are made available to the next customer. At Qiddo, we use only biodegradable cleaning products that are not harmful to nature. Textile products are treated under hot steam to kill all living organisms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are the products safe and comply with relevant safety standards? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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All our products comply with the latest European safety standards. We always keep abreast of new regulations, helping to ensure an absolutely safe environment for your child. As soon as an item is no longer safe, we remove it from our range.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Which payment methods does Qiddo accept? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Qiddo accepts several online payment methods via a secure environment: iDeal, online banking (including Bancontact) and credit cards. You can also opt for an online bank transfer. Furthermore, you can also choose deferred payment with the Klarna app. If you have any problems with online payment, please contact us at info(at)qiddo.be<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is a deposit required and how is it transferred back to the customer? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We operate without a deposit system but have compulsory insurance included in the rental price of each item.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What to do in case of a problem with the rented items? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Contact us within 24 hours at\u00a0info(at)qiddo.be<\/a>\u00a0or by phone via customer service. Always include your name, address and the exact description of the problem and the product. We will then help you as soon as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Hoe verloopt het proces van producten bezorgen en terug brengen? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Afhalen en retourneren van je bestelling<\/h3>

Afhalen bij Dreambaby<\/strong><\/p>

Kies je ervoor om je bestelling zelf af te halen? Dan kan dit bij \u00e9\u00e9n van onze 32 Dreambaby-winkels<\/strong> verspreid over Belgi\u00eb. Je kiest eenvoudig de winkel die voor jou het best gelegen is.<\/p>

Na afloop van je huurperiode breng je de gehuurde artikelen terug naar dezelfde Dreambaby-winkel<\/strong> waar je ze hebt afgehaald, op de afgesproken retourdatum.<\/p>

Levering en retour via de post<\/strong><\/p>

Kies je voor thuislevering? Dan wordt je bestelling binnen maximaal 5 werkdagen<\/strong> op het opgegeven adres geleverd.<\/p>

Na afloop van je huurperiode bezorg je de gehuurde artikelen terug via een officieel postpunt. Zorg ervoor dat alle artikelen volledig gereinigd, compleet en zorgvuldig verpakt in hun originele verpakkingen<\/strong> worden teruggestuurd. Elke doos moet voorzien zijn van het juiste retourlabel.<\/p>

Belangrijk:<\/strong> Als huurder blijf je verantwoordelijk voor de gehuurde artikelen totdat deze veilig en volledig bij Qiddo zijn aangekomen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is er een klantendienst beschikbaar om vragen te beantwoorden tijdens mijn huur periode? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Je kan ons elke werkdag contacteren tussen 09:00 uur\u00a0 en 17:00 uur.\u00a0 Dit kan telefonisch op +32 56 11 07 07 of via email op info(at)qiddo.be<\/a>. A customer service representative will be happy to help you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How far in advance should I place my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Je kunt bij ons bestellen zodra je weet welke producten je nodig hebt. Bij het afrekenen kun je aangeven wanneer je de producten wilt ontvangen. Je moet je bestelling minstens 7 dagen van tevoren plaatsen. (voor uitzonderingen neem je contact op met de klantendienst via info(at)qiddo.be<\/a>) You can also easily plan your order already for in the future.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I collect and return the products myself? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\u00a0Ja, dit is mogelijk. Als je \u00e9\u00e9n van onze 32 Dreambaby afhaalpunten kiest, kan je daar op afgesproken datum je bestelling ophalen, \u00e9n terug brengen na je huurperiode.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What if I accidentally damage a product? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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At Qiddo, we understand that baby products are utensils and that in their urge to explore the world, children sometimes get things dirty or damage things. Therefore, when damage occurs, we distinguish between normal use damage and abnormal damage.<\/p>

Normal usage damage:<\/b>\u00a0Minor damages, inconspicuous stains or wear and tear incurred during normal use are inherent to re-use of products by children and are accepted by Qiddo, just as we ask our customers to accept this.<\/p>

In these cases, customers need not worry and Qiddo will take care of cleaning and minor repairs.<\/p>

Abnormal damage:<\/b>\u00a0Damage where larger parts or the entire product must be replaced to bring the product back into rotation to Qiddo's quality standards. As our products are made of high-quality and sturdy materials, such damage only occurs in case of misuse of the products, an accident or failure to intervene\/clean in time when the product is contaminated. Such cases are at your own risk as a customer.<\/p>

In these cases, you, the customer, are responsible for the cost of repairing or replacing the damaged product.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What if my rented products are lost through loss or theft? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Qiddo is not responsible or liable for theft, loss or intentional damage. If your product is lost or stolen, please contact our customer service immediately by phone within 24 hours. You can claim the stolen or lost product on your own liability insurance.<\/p>

Please refer to our general terms and conditions<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Any other questions or concerns?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Get in touch with us. We will answer all your questions within 48 hours.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Veel gestelde vragen Als verhuurbedrijf van baby- en kinderspullen vinden we het belangrijk om onze klanten zo goed mogelijk te informeren over onze producten en diensten. Hoe maak ik een reservatie? In de webshop kun je heel eenvoudig de gewenste producten kiezen per categorie of via de zoekbalk. Je kiest een huurperiode van 1 maand, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-7478","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/qiddo.be\/en\/wp-json\/wp\/v2\/pages\/7478","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qiddo.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qiddo.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qiddo.be\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qiddo.be\/en\/wp-json\/wp\/v2\/comments?post=7478"}],"version-history":[{"count":77,"href":"https:\/\/qiddo.be\/en\/wp-json\/wp\/v2\/pages\/7478\/revisions"}],"predecessor-version":[{"id":10017,"href":"https:\/\/qiddo.be\/en\/wp-json\/wp\/v2\/pages\/7478\/revisions\/10017"}],"wp:attachment":[{"href":"https:\/\/qiddo.be\/en\/wp-json\/wp\/v2\/media?parent=7478"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}