Frequently asked questions
As a rental company of baby and children's equipment, we believe it is important to inform our customers as well as possible about our products and services.
How do I make a reservation?
In the webshop, you can very easily choose the products you want by category or via the search bar. You choose a rental period of 1 month, 3 months, 6 months, 9 months, 12 months or 24 months. At checkout in the shopping basket, you indicate to which address and when the products should be delivered. The order is final once the payment has been processed and you have received a confirmation e-mail. If you would like help or a customised order, we will be happy to help you via info(at)qiddo.be
What is the cancellation policy?
You can cancel up to 48 hours after placing your order. The amount paid will then be refunded via the same payment method used to pay for the order.
If you cancel later than 48 hours, we will charge a fee of 20% of the total amount of your rented basket.
You can cancel via info(at)qiddo.be
Over which regions does Qiddo work?
Qiddo operates all over Belgium. For deliveries outside Belgium, you can always contact us at info(at)qiddo.be. Then we will see together whether this is feasible.
How are rental items cleaned?
We guarantee that all products are checked, cleaned and disinfected before they are made available to the next customer. At Qiddo, we use only biodegradable cleaning products that are not harmful to nature. Textile products are treated under hot steam to kill all living organisms.
Are the products safe and comply with relevant safety standards?
All our products comply with the latest European safety standards. We always keep abreast of new regulations, helping to ensure an absolutely safe environment for your child. As soon as an item is no longer safe, we remove it from our range.
Which payment methods does Qiddo accept?
Qiddo accepts several online payment methods via a secure environment: iDeal, online banking (including Bancontact) and credit cards. You can also opt for an online bank transfer. Furthermore, you can also choose deferred payment with the Klarna app. If you have any problems with online payment, please contact us at info(at)qiddo.be
Is a deposit required and how is it transferred back to the customer?
We operate without a deposit system but have compulsory insurance included in the rental price of each item.
What to do in case of a problem with the rented items?
Contact us within 24 hours at info(at)qiddo.be or by phone via customer service. Always include your name, address and the exact description of the problem and the product. We will then help you as soon as possible.
What is the process of delivering products and collecting them back?
If you choose to collect your order yourself, this is done at one of our 27 Dreambaby collection points. Returning your order after the rental period should also be done there.
If you choose to have your order sent by post, your order will be delivered to the address provided within a maximum of 5 working days.
Is customer service available to answer questions during my rental period?
You can contact us every working day between 9am and 5pm. You can do so by phone at +32 474 72 05 47 or by email at info(at)qiddo.be. A customer service representative will be happy to help you.
How far in advance should I place my order?
You can order from us as soon as you know which products you need. At checkout, you can specify when you want to receive the products. You must place your order at least 5 working days in advance. (For exceptions, please contact customer service at info(at)qiddo.be) You can also easily plan your order already for in the future.
Can I collect and return the products myself?
Yes, this is possible. If you choose one of our 27 Dreambaby collection points, you can pick up your order there on the agreed date, and return it after your rental period.
What if I accidentally damage a product?
At Qiddo, we understand that baby products are utensils and that in their urge to explore the world, children sometimes get things dirty or damage things. Therefore, when damage occurs, we distinguish between normal use damage and abnormal damage.
Normal usage damage: Minor damages, inconspicuous stains or wear and tear incurred during normal use are inherent to re-use of products by children and are accepted by Qiddo, just as we ask our customers to accept this.
In these cases, customers need not worry and Qiddo will take care of cleaning and minor repairs.
Abnormal damage: Damage where larger parts or the entire product must be replaced to bring the product back into rotation to Qiddo's quality standards. As our products are made of high-quality and sturdy materials, such damage only occurs in case of misuse of the products, an accident or failure to intervene/clean in time when the product is contaminated. Such cases are at your own risk as a customer.
In these cases, you, the customer, are responsible for the cost of repairing or replacing the damaged product.
What if my rented products are lost through loss or theft?
Qiddo is not responsible or liable for theft, loss or intentional damage. If your product is lost or stolen, please contact our customer service immediately by phone within 24 hours. You can claim the stolen or lost product on your own liability insurance.